Terms and Conditions

1. Introduction

Welcome to Back2Nest ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our milk delivery services, website, and mobile application (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

2. Acceptance of Terms

By registering for, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

3. Eligibility

• You must be at least 18 years of age to use our Services
• You must provide accurate and complete information during registration
• You must be a resident of Patna, Bihar, or our designated service areas
• You are responsible for maintaining the confidentiality of your account credentials

4. Services Description

Back2Nest provides fresh milk delivery services directly from farms to customers' doorsteps in Patna. Our services include:

• Daily milk delivery by 5:00 AM
• Subscription-based delivery plans
• One-time orders (subject to availability)
• Customer support through phone, email, and mobile app

5. Product Quality and Standards

We guarantee:

• 100% pure and natural milk with no adulteration
• No artificial colors, preservatives, or harmful chemicals
• Direct farm-to-door delivery maintaining cold chain standards
• Compliance with Food Safety and Standards Authority of India (FSSAI) regulations

6. Orders and Subscriptions

6.1 Placing Orders

• Orders can be placed via phone, website, or mobile application
• Minimum order quantity may apply
• Orders must be placed before 8:00 PM for next-day delivery

6.2 Subscription Plans

• Daily, weekly, and monthly subscription plans are available
• Subscription modifications must be made at least 24 hours in advance
• Temporary holds on subscriptions require 24-hour notice

6.3 Order Modifications and Cancellations

• Orders can be modified or cancelled up to 8:00 PM the previous day
• Same-day cancellations may not be eligible for refunds
• Subscription cancellations require 48-hour notice

7. Delivery Terms

7.1 Delivery Schedule

• Standard delivery time: 5:00 AM to 7:00 AM
• Deliveries are made daily, including weekends and public holidays
• Delivery times may vary due to weather, traffic, or unforeseen circumstances

7.2 Delivery Address

• Customers must provide accurate and complete delivery addresses
• Address changes require 24-hour notice
• We currently serve only within Patna city limits

7.3 Failed Deliveries

• If delivery cannot be completed due to incorrect address, inaccessibility, or customer unavailability, no refund will be provided
• Customers will be charged for products left at the doorstep as per instructions
• We are not responsible for products after they are delivered to the specified location

8. Pricing and Payment

8.1 Pricing

• All prices are in Indian Rupees (INR)
• Prices are subject to change with prior notice
• Applicable taxes will be added to the final bill

8.2 Payment Methods

• Cash on Delivery (COD)
• Online payment via UPI, Credit/Debit Cards, Net Banking
• Digital wallets (Paytm, PhonePe, Google Pay, etc.)
• Monthly billing for subscription customers

8.3 Payment Terms

• Payment is due at the time of delivery for COD orders
• Subscription payments are due on the 1st of each month
• Failed payments may result in service suspension
• Outstanding dues must be cleared before service resumption

9. Refund and Return Policy

9.1 Quality Issues

• If you receive spoiled or substandard milk, contact us within 2 hours of delivery
• Provide photographic evidence of the quality issue
• Refunds or replacements will be processed within 48 hours

9.2 Cancellations and Refunds

• Cancellations made before 8:00 PM the previous day are eligible for full refund
• Same-day cancellations are not eligible for refunds
• Refunds will be processed within 7-10 business days

9.3 Non-Refundable Situations

• Products delivered as per order specifications
• Customer unavailability during delivery
• Incorrect address provided by customer
• Late cancellation requests

10. User Responsibilities

As a user of our Services, you agree to:

• Provide accurate contact and delivery information
• Ensure someone is available to receive deliveries
• Make timely payments for services rendered
• Treat delivery personnel with respect and courtesy
• Not misuse or abuse the Services
• Comply with all applicable laws and regulations
• Report any issues or concerns promptly

11. Limitation of Liability

To the maximum extent permitted by Indian law:

• Back2Nest shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid by you for the specific product or service
• We are not responsible for delays caused by force majeure events (natural disasters, strikes, government actions, etc.)
• We are not liable for any health issues arising from product consumption beyond our control
• We are not responsible for products after delivery to the specified location

12. Intellectual Property Rights

All content, trademarks, logos, and intellectual property associated with Back2Nest are owned by us or our licensors. You may not:

• Copy, modify, or distribute our content without written permission
• Use our trademarks or branding without authorization
• Reverse engineer or attempt to extract source code from our mobile application
• Remove or alter any copyright, trademark, or proprietary notices

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our Privacy Policy.

We comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

14. Account Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms and Conditions
• You engage in fraudulent activities
• You have outstanding payment dues
• You misuse or abuse the Services
• We discontinue our Services in your area

You may terminate your account at any time by contacting customer support. Termination does not relieve you of any payment obligations.

15. Dispute Resolution

15.1 Customer Support

For any issues or disputes, please contact our customer support at help@back2nest.in or +91 89359 04820. We will make reasonable efforts to resolve complaints within 7 business days.

15.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

15.3 Jurisdiction

Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts in Patna, Bihar, India.

16. Force Majeure

Back2Nest shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, strikes, government actions, pandemics, or telecommunications failures.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website and mobile application. Your continued use of the Services after changes are posted constitutes your acceptance of the modified Terms.

We will notify users of material changes via email or in-app notification.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Back2Nest regarding the use of our Services and supersede all prior agreements and understandings.

20. Contact Information

For questions, concerns, or complaints regarding these Terms, please contact us:

21. Acknowledgment

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You also acknowledge that you have read and understood our Privacy Policy.